ARCHIVED: At IU, how can I read my email on my iPhone, iPod touch, or iPad through an IMAP connection?
Overview and recommendations
These instructions describe how to manually configure your iOS device to access your Indiana University email through IMAP:
- Exchange: If you have an IU Exchange account, UITS highly recommends you connect using Exchange ActiveSync, which will allow you a much greater range of features than IMAP; IMAP is most often only necessary if you are adding multiple Exchange accounts to a phone or tablet which cannot be configured for more than one. See ARCHIVED: Access your Exchange account on an iPhone, iPod touch, or iPad
- Imail or Umail: If you have an Imail or Umail account, UITS recommends that you connect using Exchange ActiveSync or a Gmail connection, respectively. See ARCHIVED: Read your Imail or Umail on an iPhone, iPod touch, or iPad
- Cyrus: If you have a Cyrus (Webmail) account, you should use an IMAP connection as described in this document.
When synchronized with your Mac or Windows computer, your device can automatically configure email settings to access IU email systems. For more, see iPhone support.
To set up your account, you should have a reliable Wi-Fi Internet connection. When you finish entering your mail settings, the device will check them by connecting to your account. For more, see Connect to the IU wireless network in iOS (iPhone, iPod touch, or iPad).
For help and information about Apple mobile devices, see iPhone Support, iPod touch Support, and iPad Support.
Preparing your Imail or Umail account
Because your IU passphrase will not work with Imail or Umail on your mobile device, you must first create a vendor password; see ARCHIVED: Imail vendor password or ARCHIVED: Umail vendor password.
Enabling IMAP for Imail
IMAP is enabled for your Imail account after you log in for the first time; see ARCHIVED: Accessing your Imail.
Enabling IMAP for Umail
See ARCHIVED: Enable IMAP for your Umail account
Configuring IMAP
Once you have prepared your account, you can configure your device to make an IMAP connection:
If you are connecting to your Exchange account, your device will try to create a secure (SSL) connection to the Exchange server. If it cannot create an SSL connection, it will try a non-SSL connection. To override the SSL setting, go to . Select your Exchange account, tap , and then toggle the slider. On this screen, you can also verify if SSL is already enabled.
- From the "Home" screen, choose . On the "Other" screen, tap .
- Next to "Name", enter your real name.
- Next to "Address", enter your email address.
In iOS, if you enter your email address as
username@indiana.edu
, it will automatically be processed as an Exchange account. Cyrus accounts only work properly if you enter your email address asusername@imap.iu.edu
, whereusername
is your Network ID username.If you are unsure of your exact IU email address, see Your IU email address.
- Next to "Description", enter a description of your account (e.g.,
IU email
). - Next to "Host Name", enter the appropriate address for your email
service:
Imail outlook.office365.com
Umail imap.gmail.com
Exchange imap.exchange.iu.edu
- Next to "Username" and "Password", enter the appropriate settings
for your email service:
Username Password Imail username@imail.iu.edu
, whereusername
is your Network ID usernameYour Windows vendor password Umail username@umail.iu.edu
, whereusername
is your Network ID usernameYour Umail vendor password Cyrus (Webmail) Your Network ID username Your Network ID passphrase Exchange Your Network ID username Your Network ID passphrase - Next to "SMTP" or "Outgoing Host", enter the appropriate address
for your email service:
Imail smtp.office365.com
Umail smtp.gmail.com
Exchange mail-relay.iu.edu
- If prompted, next to "Username" and "Password", enter the appropriate settings for your email service (see step 6).
- The remaining settings are optional. Enter them if you wish, and then tap .
- The device may fail when it tries to validate your settings. Tap to clear any error messages, and then tap again.
- Return to the "Home" screen, and then tap . Your email should appear in a few moments.
If you're using Cyrus, you need to make a further configuration change to ensure that mail sent from the device is saved on the Cyrus server. After you have configured your account as above, to change your mail settings, see ARCHIVED: In Cyrus mail, how do I find messages sent from my iPhone, iPod touch, or iPad?
For help, contact your campus Support Center.
This is document avir in the Knowledge Base.
Last modified on 2021-09-07 17:18:39.