Communication and Support
The Communication and Support division provides technology support services for students, faculty, and staff on the IUB and IUPUI campuses. The support is broad, deep, and structured to assist all IU affiliates with the use of technology in their work, studies, and research. Support is available via individual assistance, in the online IU Knowledge Base, in Student Technology Centers and campus housing, and to departmental and IT staff on the campuses.
The division also provides telephone operator services, negotiates major software and hardware contracts, and manages and distributes enterprise software.
Mission
Empowering the IU community to succeed through excellent IT services and support
Values
- Success through empowering people
- Understanding our customers' needs
- Participating in meaningful partnerships
- Providing an environment for innovation
- Outstanding service is our norm
- Respect and integrity underpinning all
- Teamwork and communication in everything we do
Vision
Utilize innovation, technology, and human resources to provide best-of-class IT support, services, and user communication to the IU community
Leadership
- Sue Workman
- Associate Vice President, Support
- Sue Perin
- Director, User Support
- Duane Schau
- Senior Manager, Leveraged Support
- Kim Milford
- Interim, Communication and Media Design
Contact Communication and Support leadership
Comunication and Support organizational charts:
Communication and Support units
| Executive IT Support | IT services and support for IU executives and immediate representatives |
| External Communications and Events | |
| IT Community Partnerships | UITS outreach to schools, units, and campuses |
| Local Support Provider and 2nd Tier Support | Help for departmental computing support providers, second tier support |
| Media Design and Production | Digital media, including the web, digital audio and video, CD and DVD production, and media conversion and duplication |
| Online Support | Online IT support, user communication |
| Software Development and Distribution | Software development and deals |
| Support Center | IT support via phone, walk-in, email, live chat |
| Technology Center Consulting | Support for IT in campus housing, assistance in the technology centers |
| Telephone Call Center | Campus information, directory assistance, teleconferencing, and emergency response services |
| University Communications |
