ARCHIVED: Getting started with UMS for IUB or IUPUI faculty and staff

This content has been archived, and is no longer maintained by Indiana University. Information here may no longer be accurate, and links may no longer be available or reliable.

To get started with Unified Messaging Service (UMS) at Indiana University Bloomington or IUPUI:

  1. Send your name, username, campus telephone number, and campus to your telecommunications coordinator, who will pass on your request with the account number for billing.

    If you do not know who your telecommunications coordinator is, at IU Bloomington, call 812-856-2287, option 3; at IUPUI, call 317-274-3004, option 3. You can also email Telecom and Network Services.

  2. UITS will provision your account.

When your UMS account has been provisioned, you'll receive an email confirmation. You can then call the system to set up your account, as follows:

  1. To access Unified Messaging Service (UMS) through the telephone user interface, use the relevant number below:

    • For Indiana University Bloomington, dial 812-856-9800 (from on campus, 6-9800).
    • For IUPUI, dial 317-278-4288 (from on campus, 8-4288).
  2. The system will prompt you to choose a new passcode, which you will enter each time you access the voice mail system from your telephone. Be sure to define a new passcode that is easy to remember, yet difficult for others to guess. Your new passcode must contain seven digits.
  3. The tutorial will prompt you to record your greeting. Callers will hear this greeting when you are away, or when you are on the phone.
  4. The tutorial will prompt you to record your name.
    Note:
    You must complete the entire tutorial before exiting the system, or your changes will not be saved.

To change your settings for UMS, visit:

  https://umsweb.iu.edu/

For information about available options, click Help on the upper right.

For help learning how to use UMS, view the UMS Voicemail Training Video, or print the UMS Wallet Card of common shortcuts.

If you have questions about your UMS account on an office phone, call 812-856-2287 (IUB) or 317-274-3004 (IUPUI). Campus housing residents at IUB and IUPUI should contact Campus Housing Telephone Services at 812-855-4455. (This call is free from any campus phone at either campus by dialing 5-4455.) To report trouble with UMS, call 812-855-2111 (IUB) or 317-274-3004 (IUPUI).

This is document aoyx in the Knowledge Base.
Last modified on 2018-01-18 14:03:39.