Services Directory
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Account Management Service
The Account Management Service (AMS) at IU provides a single web site for everyone associated with IU to manage university accounts. You can use the AMS to see which accounts you currently have, create new accounts, set your mail forwarding, and change or reset your passphrase.More
Accounts Administration
Accounts Administration, part of the UITS Support Center, provides leadership in maintaining a secure computing environment and assures the integrity and protection of institutional data at Indiana University. The Accounts Administration office provides direct management of core security systems and related system products, as well as administration of user identification accounts on UITS-managed institutional data servers.Adaptive Technology Services
Adaptive Technology and Accessibility Centers (IUB and IUPUI)The Adaptive Technology and Accessibility Centers (ATACs) at Indiana University Bloomington and IUPUI provide a wide range of services for students with disabilities, including adaptive hardware and adaptive software, creation of electronic text from print media, conversion of print to MP3 format, and more. The IUB ATAC is located in the Information Commons on the first floor of the West Tower of the Herman B Wells Library building, and is staffed Monday-Friday 9am-5pm. At IUPUI, the ATAC is in the Informatics and Communications Technology Complex, Room 131 C and D, and is open 24 hours, 7 days a week.
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Adaptive Educational Services (IUPUI)
At IUPUI, Adaptive Educational Services (AES) assists students with disabilities in reaching their educational goals by working to make campus life and learning accessible.
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TDD and TTY resources
TDD (Telecommunications Devices for the Deaf) and TTY (Teletypewriter) telephone numbers are available for some services at Indiana University Bloomington.
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TDD (Telecommunications Devices for the Deaf) telephone numbers are available for some services at IUPUI.
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UITS, with assistance from SBC, provides TTY/TDD devices on public pay telephones at IUPUI in several locations.
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Administration and Finance Office
The UITS Administration and Finance Office is responsible for all fiscal management and planning for the Office of the Vice President for Information Technology (OVPIT) and UITS. The office coordinates billing and the activity-based costing process by which UITS tracks and monitors spending, and also includes Physical Facilities Management and Front Desk Administrative Services.More
Advanced Cyberinfrastructure Facility
UITS manages an Advanced Cyberinfrastructure Facility which houses more than 1500 computers at Indiana University Bloomington and IUPUI. Computers housed in the facility serve university, campus, and individual department needs and are monitored around the clock every day of the year. UITS will host departmental servers under a facility management agreement to provide departments with an option for a secure and controlled environment to run their services.Advanced Visualization Laboratory
Indiana University's Advanced Visualization Lab (AVL) provides expert consulting, research support, educational and outreach opportunities, and hardware and software resources for scientific visualization, virtual reality, high-end computer graphics, and visual telecollaboration.More
AskIU
AskIU is a general information question-and-answer service from the IU Call Centers. You can send your questions by email, SMS text from your mobile device, or UniCom IM.More
Authentication services
Authentication is the process of determining whether someone or something is, in fact, who or what it is declared to be. To access most technology services of Indiana University, you must provide such proof of identity. Services such as the Central Authentication Service (CAS), Active Directory, and SafeWord provide this functionality for most major systems and applications at IU.More
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BlackBerry Enterprise Server Redirector
The BlackBerry Enterprise Server (BES) Redirector is a billed service offered by UITS to Indiana University faculty, staff, and participants in the Kelley pilot program. With a BES data plan you purchase from your cellular provider, the IU BES Redirector service enables full access to your IU Exchange email account (including mail, calendar, tasks, etc.) from your BlackBerry device. For more, see Getting started with a BlackBerry at IU.
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Classroom Technology Services
The Classroom Technology Services unit provides multimedia equipment and display devices, training, and support to those teaching in general purpose classrooms. The unit is responsible for the installation and operational integrity of the technology permanently installed in classrooms, and also makes available a range of mobile equipment. Classroom Technology Services staff work collaboratively with other UITS units, Physical Plant, Campus Facilities Services, and the University Architect's Office in the development of classrooms and other learning environments for effective use of instructional and presentation technology.More
Communications
CommunicationsUITS Communications informs students, faculty, and staff about information technology support, tools, resources, and services available to them and brings IU's world-class information technology environment to the attention of local, national, and international audiences in industry and business, government, education, and research.
IT@IU
Information Technology at Indiana University (IT@IU) provides a regularly updated digest of news about information technology at IU from university, local, and national news media with links for further reading. The site also links to the pages for a range of IT-related academic departments, organizations, activities, and resources across IU.
The Monitor (IUB) and Newsbit (IUPUI)
The UITS Monitor is an email newsletter about information technology at Indiana University Bloomington; Newsbit is about information technology at IUPUI. Published weekly during the school year, The Monitor and Newsbit newsletters provide IUB and IUPUI students, faculty, and staff with important news about information technology support, resources, services, software, viruses, special pricing on computing purchases, and more. UITS strongly recommends that you subscribe to The Monitor at IUB or Newsbit at IUPUI and read it regularly. The current issue and links to past issues of The Monitor and Newsbit are available under "Current Headlines" on the IT News web site.
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Computational Biology
Computational Biology, part of the Research Technologies (RT) division of UITS, supports researchers who do biological computing, particularly in the areas of genomics, cell biology, and molecular biology. UITS provides application support, technical support, and software development support.More
Computer installations and repair
Carry-in Consulting (IUB)Carry-in Consulting is a fee-based service that the UITS Support Center provides to students, faculty, staff, and affiliates of Indiana University Bloomington. Carry-in Consulting handles software and operating system (OS) problems only, not hardware.
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IUPUI Purchasing
IUPUI Purchasing has negotiated special pricing for computer installation and repair services with local vendors. Warranty repair service requests should be directed to the equipment manufacturer. Departments can obtain vendor and pricing information at the IUPUI Purchasing web site.
Computer Operations
Computer Operations deploys an environment that provides continuous availability. This effort requires the constant monitoring of systems, and prompt reaction and response to system requests or problems within the two environmentally controlled Data Centers located on the IUB and IUPUI campuses. The Data Centers support Indiana University network infrastructure, information systems, and research computing clusters through power, backup power, generator, and cooling infrastructure.More
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Digital Library Program
The Indiana University Digital Library Program is dedicated to the production, maintenance, delivery, and preservation of a wide range of high-quality networked resources for scholars and students at IU and elsewhere. The Digital Library Program is a collaborative effort of the IU Libraries, UITS, and the university research faculty, with leadership from the School of Library and Information Science and School of Informatics.More
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EdCert Program
EdCert, or Education Certification, is a UITS initiative aimed at elevating the level of expertise in departmental computing support and building a solid technical infrastructure at Indiana University. The EdCert Program offers advanced technical training to local support providers (LSPs), those staff members who provide IT support in departments, schools, and administrative units on all IU campuses. Topics include Microsoft Windows, Unix system administration, and Windows and Unix Security, among others.More
Electronic Research Administration (IUB, IUPUI)
The Electronic Research Administration (ERA) system provides a way to electronically conduct research administration processes and transactions at Indiana University. The ERA is available to faculty and staff on theAdministrative Systems tab in
OneStart.
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Email account services
Student email (IUB, IUPUI, IUPUC, IUE, IUK, IUN, IUSB, IUS)IU has partnered with Microsoft and Google to offer students two options for email and other online communication services, Imail (powered by Microsoft) and Umail (powered by Google), at no cost to IU. Imail and Umail accounts are available to students only.
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IU Webmail (IUB, IUPUI, IUE, IUK, IUN, IUSB, IUS)
IU Webmail is a web-based email system at Indiana University, allowing access to accounts on the Cyrus mail system. It provides basic email service through a simple web interface, allowing you to read mail easily from anywhere without having to reconfigure a browser or mail client software, as well as to send and open attachments easily from your desktop.
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Microsoft Exchange/Outlook (IUB, IUPUI)
Using the Microsoft Exchange service, Exchange accounts provide email, calendaring and scheduling, and other administrative activities (e.g., contact lists, to-do lists, tasks) for faculty, staff, and sponsored hourly employees and graduate students. UITS recommends the Microsoft Outlook email client for access to Exchange accounts; Outlook supports all of the services available via Exchange. Additionally, Outlook Web Access provides a web-based interface for access to your Exchange account.
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Email list services
LISTSERVLISTSERV is L-Soft International, Inc.'s software for managing mailing lists. It enables a large group of people to communicate effectively with one another without requiring each person to maintain a mailing list of all the other participants. Additionally, LISTSERV can archive postings in a searchable online database, send indexed digests to participants instead of individual messages, and make sets of files publicly accessible by email.
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Enterprise Decision Support Services
The Enterprise Decision Support Services group designs, develops, and supports a consolidated environment for storage and facilitated retrieval of institutional data. Users and information system developers work with staff in the development and maintenance of the Data Warehouse, the IU Information Environment (IUIE), and the Shared University Data Service (SUDS). EDSS also includes Data Services for Departments and Instruction, which provides and supports shared, interrelated database and web environments.More
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Faculty/Staff Directory
The Indiana University Faculty/Staff Directory lists faculty, staff, and departmental contact information for all IU campuses. You can search it online at: http://phonebook.iu.edu/ This online version of the directory takes the sections of the previous printed Faculty/Staff Telephone Directory (including campus overviews, departmental listings, and calling codes) and adds interactive features such as self-updates that are live within 24 hours, campus maps with building details, links to Knowledge Base calling instructions, and printing and PDF export options. Limited quantities of the printed directory will continue to be available on each campus, but you can print sections of the directory or export them to PDF format.More
Faculty support for teaching and learning
Pedagogical and technology assistance is available for faculty on every Indiana University campus through partnerships across the university between the Learning Technology division of UITS and relevant campus units.More
Financial Systems
Financial Systems is responsible for the analysis, development, testing, implementation, and support of enterprise-wide information systems supporting financial and accounting services at all Indiana University campuses. The unit's systems provide essential services for financial decision-making at IU and accounting best practices. These services support the university's goals for fiscal responsibility and excellence in financial stewardship while ensuring compliance with federal and state policy and regulations. Services supported by the Financial Systems team include the Financial Information System (FIS) and the Kuali Financial System (KFS) serving the financial administrative functions in the areas of Accounts Receivable, Auxiliary Accounting, Budget Construction, Capital Asset Management, Cash Control, Chart of Accounts, Contract & Grant Administration, Financial Transactions, General Ledger, Labor Distribution, and Tax Reporting.More
FootPrints
FootPrints is a web-based service desk application from Numara Software used to record and track support and customer service requests in departments across Indiana University. The UITS implementation of Footprints includes projects, or queues, for over 50 separate units, services, and departments. Each project can be configured for specific workflows and processes. Projects may accept issues via email, web form, or direct entry. Agents and project administrators can open, edit, and close issues, send email, and process basic searches and reports on those issues.More
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Geographic Information System (GIS) Services
UITS Geographic Information System (GIS) Services, part of the UITS Stat/Math Center, provides support for geospatial research, instruction and administration at IU. This group provides access to GIS and remote sensing software and technical support to users. Through the Indiana Spatial Data Portal, this group archives and provides access to over 17 terabytes of Indiana geospatial data. In addition, the GIS group maintains enterprise geodatabase and map publishing services for IU and the general public.More
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High performance computing support
The High Performance Applications group consists of professional computational scientists who collaborate with researchers locally at IUB and IUPUI, as well as a national audience of researchers who use TeraGrid resources, on issues relating to the use of IU's supercomputing research systems such as Big Red and Quarry.The High Performance Applications group helps researchers to utilize these systems as efficiently as possible by providing programming support: migration, optimization, and parallelizing of code. The group also manages site licenses for various high-performance computing software packages used by researchers from IU and the TeraGrid.
The High Performance Applications group is involved in the TeraGrid Advanced Support Program (ASP), formerly known as Advanced Support for TeraGrid Applications (ASTA).
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Human Resources Management Systems
The mission of the Human Resources Management System team is to provide analysis, design, application development, deployment, and support of all enterprise systems used to manage the employment records, benefits, and payroll for all university faculty, staff, and hourly workers. The enterprise systems in this area consist largely of Oracle's PeopleSoft Campus Solutions products, an IU-specific electronic document front-end, an IU-developed TimeKeeping system for both hourly and biweekly employees, and a Faculty Annual Reporting application. This team is also responsible for the development and support of employee self-service applications related to payroll advice and W-2 viewing, benefit changes, and direct deposit enrollment and adjustments.More
Human Resources (IUB, IUPUI)
The UITS Human Resources Office works to develop strategies, programs, and services to ensure the availability of highly motivated, well-trained, and results-oriented technology support professionals.More
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Identity Management Systems
The Identity Management Systems team provides technical leadership and support for identity and access solutions at Indiana University, including account management, authentication, authorization, passphrase management, and directory services. The mission is to simplify the process of obtaining and managing access to electronic resources both inside and outside the university.More
Information Commons (IUB)
The Information Commons (IC) is a state-of-the-art technology and information center operated jointly by the Indiana University Libraries and University Information Technology Services (UITS). The IC is located on the first two floors of the West Tower of the Herman B Wells Library; the Information Commons 1 (IC1), on the first floor, provides an environment conducive to active learning and collaborative work, and the Information Commons 2 (IC2), on the second floor, provides a productive environment for quiet, individual work.The IC1 includes a 24-hour Student Technology Center that provides group work space, more than 250 individual- and group-configured computer workstations, wireless networking, a multimedia production lab, and many other features. The IC2 features nearly 70 additional individual computer workstations and wireless networking, electrical power, and seating for more than 100 laptop users. (The IC2 observes the same hours as the Wells Library West Tower.) A current, high-use core book collection, career and general reference collections, technology consultation, library reference assistance, and printing are also available. In addition, the IC is a centrally located place for students and faculty to interact, to attend technology training classes, and to have full-service access to the latest technology.
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Instructional and general-purpose computing
Quarry provides a general-purpose Unix computing environment for academic and instructional use. IU's newest supercomputer, Quarry is an IBM HS21 Bladeserver cluster running Red Hat Linux, with TORQUE (also called PBS) and Moab for job management and SoftEnv to simplify application and environment configuration. Quarry is a seven teraflop system built from Intel processors.More
Intelligent Infrastructure
IU Intelligent Infrastructure (II) is a suite of services provided by the Enterprise Infrastructure division of UITS. II offers access to the same high-performance and high-availability hardware and security devices UITS uses to deliver mission-critical university applications and services.More
IT Training & Education
Instructor-led workshops (STEPS) (IUB, IUPUI)IT Training & Education offers award-winning STEPS workshops on more than 80 information technology topics. STEPS workshops are available on both the Indiana University Bloomington and IUPUI campuses, and are open to the statewide IU community and the general public. STEPS are hands-on, instructor-led workshops in word processing, email, spreadsheets, databases, graphics, presentations, statistics, programming, multimedia and web development, and more. STEPS workshops range from introductory to advanced, and most last from 90 minutes to three hours each. Workshops are free to enrolled IU students, and are available to everyone else for a nominal fee.
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IT Training Online
IT Training & Education offers a wide range of self-study courses, tutorials, and training materials through IT Training Online. Nearly 3,000 self-study computing courses at levels from beginning to advanced are available to students, faculty, and staff on all Indiana University campuses.
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Skills certification testing
IT Training & Education offers Microsoft Certified Application Specialist and Microsoft Office Specialist certification exams at IUB and IUPUI for IU students, faculty, and staff and the general public. Microsoft Certified Application Specialist exams enable you to certify your skills in Office 2007 applications, and Microsoft Office Specialist exams enable you to certify your skills in Office 2003 applications using the only Microsoft-approved exams available.
Workshop materials (IUB, IUPUI)
The IT Training & Education computer workshop materials are available for teaching others or for self-study for a small fee. These materials combine conceptual explanations with step-by-step instructions, making them convenient for self-study. Charges for materials vary.
ITNow 2.0
ITNow 2.0 is an application that notifies you about important changes to IU's information technology services as soon as they occur, all the time.More
IU Address Book
The Indiana University Address Book is an online database of phone numbers and campus addresses searchable by first name, last name, campus, or Network ID. The database is populated with information from many IU agencies, including the Office of the Registrar, Human Resources Administration, and the Dean of Faculties.More
IU Secure wireless network
IU Secure is the wireless network for students, faculty, and staff to access when on campus. IU Secure uses WPA2 Enterprise (Wi-Fi Protected Access) for authentication; no VPN is needed. IU Northwest will have IU Secure by spring semester 2010; it is available at all other campuses except IPFW.More
IUCAT
UITS provides the development and support for IUCAT, the Indiana University Libraries' online catalog. IUCAT is a client-server system that provides comprehensive access to IU's online catalog and serials, and performs acquisitions, circulation, and management. You can access IUCAT from any computer connected to the Internet or at walk-up terminals located throughout the IU Library system.More
IUware
IUware is a software distribution service for Indiana University students, faculty, and staff. IUware offers a wide variety of software packages at no charge, including site-licensed products from Microsoft, Symantec, ISI ResearchSoft, and others. Software packages include programs for reading email and web browsing, as well as antivirus and office applications. The university pays for the relevant licenses through agreements with vendors, allowing students, faculty, and staff to use the programs available through IUware for free. The IUware server is regularly updated, and thus patches and upgrades for IU-supported software are consistently available.More
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Knowledge Base
Indiana University's award-winning Knowledge Base is a database of computing information, with more than 14,500 documents (approximately half are active). Each year, the Knowledge Base is used by hundreds of thousands of people throughout the world, but it's tailored specifically for IU students, faculty, and staff. Information in the Knowledge Base is provided by technical staff throughout IU, and is managed and maintained by the UITS Knowledge Management team.
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Library Information Systems
UITS provides the development and support for the Indiana University Libraries' systems statewide. The UITS Library Information Systems team works closely with Library Information Technology (IU Libraries) in a variety of areas such as development and support of the Sirsi Symphony LMS system, IUCAT, Library IUIE, and related systems, including delivery of electronic materials. Staff also provide system administration and DBA services to some Libraries servers.More
Local Support Provider (LSP) Services (IUB, IUPUI)
Local Support Provider (LSP) Services and 2nd Tier Support provides advanced services in support of staff who deliver and support technology in schools and administrative units. Staff provide high-end Windows, Macintosh, and Unix workstation and server consulting, systems management consulting, and technical training and certification (EdCert) services. The group also provides advanced email and mobile computing support, plus support of web publishers on the central web servers.More
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Media Design and Production
Media Design and Production is a university-wide production service with offices at both the Bloomington and Indianapolis campuses, specializing in all forms of digital media, including web development and interactive media, audio and video production, graphics, animation, illustration, and media duplication, transfer, and conversion.More
Mypage (personal web pages)
UITS provides Mypage for serving personal web pages. Anyone with a Network ID may create a personal web page on Mercury and publish it using Mypage. The Mypage service removes the burden of serving web pages from IU's general-purpose Unix systems.More
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Network services
Campus housing networking services (IUB) High-speed access to the IU network via Ethernet is available to those living in the residence halls and on-campus apartments at Indiana University.GreekNet (IUB)
GreekNet is the name of a collaboration between UITS and AT&T that provides a reasonably priced T1 connection to the IU network for Greek houses and many other university-related buildings not part of the Indiana University phone system.
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Guest wireless (IUB, IUPUI, and IU East)
At IUB, IUPUI, and IUE, you can get temporary wireless access to the Internet by obtaining a Network Access account. UITS provides this account for IU visitors who need to access the Internet via their personal computers while on campus.
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Modem pools (IUB, IUPUI) The central dial-in facilities at IUB and IUPUI consist of modem pools, a shared, first-come, first-served resource operated by UITS for students, faculty, and staff.
Virtual private network (VPN) The virtual private network (VPN) service at IU allows you to authenticate and act as part of the IU network when you're connected to an off-campus network, for example, when you're using a non-IU Internet service provider (ISP). It also provides authentication and encryption if you're using a home wireless network.
Wireless network Indiana University provides a campus-wide wireless infrastructure at IUB and IUPUI. Wireless access is widely available in areas accessible to students, faculty, and staff at both campuses, complementing the wired infrastructure.
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Office of the Vice President for Information Technology and Chief Information Officer
The Indiana University Office of the Vice President for Information Technology and Chief Information Officer provides leadership for the continued development of a modern information technology environment throughout the university. The primary responsibility of this office is the development and use of information technology in support of the university's vision for excellence in research, teaching, outreach, and lifelong learning. UITS reports to the Office of the Vice President for Information Technology.Oncourse CL
https://oncourse.iu.edu/ Oncourse Collaboration and Learning (Oncourse CL) provides Indiana University students, faculty, and staff with a powerful environment in which to collaborate and learn. In partnership with other academic institutions as part of Sakai, IU developed Oncourse CL to allow for innovative ways of accessing and sharing materials and information.More
OneStart (IUB, IUPUI)
OneStart, Indiana University's web portal developed by UITS, presents a single front door to online services for IU students, faculty, and staff (the IU web page will continue to exist and serve as a starting point for individuals not currently affiliated with IU). OneStart provides easy access to services such as searching the web, personal calendaring, registering for classes, reading email, browsing the library catalog, checking the IU Auditorium schedule, reading campus news, browsing the classifieds, and more. By editing your "My Zone", you can add personalized content to the portal. Based on feedback from the IU community, OneStart will evolve over time to incorporate an increasing number of valuable online services.More
Operator (Campus Call Centers) (IUB, IUPUI)
Campus Call Centers Operator Services at Indiana University provide general campus information via phone, email, text, and IM. Information and services are available 24 hours a day, 7 days a week. These centers also maintain the campus directories.More
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Print and output services
The printing of reports and defined forms from the university information systems is a core function. UITS does not host a large central print service; instead, campus and external companies aid in the transfer of needed information for the creation of print and other output media. UITS also manages a distributed print environment by which information systems output can be routed to a local printer for printing and form overlay.Production Services
UITS Production Services staff monitor and schedule more than 325,000 batch processes per year, with a completion rate of 99%. This support is provided for the primary users of the business systems applications and platforms on all eight campuses. Services include production job turnover, job runtime analysis, user training, application and system data backup, and automation of manual processes. In conjunction with other UITS units, the Production Services team also defines and sets up production systems, troubleshoots application problems, consults on future operational requirements and application architecture, and manages automated batch-scheduling software.More
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Regional Campus Chief Information Officers
The chief information officers (CIOs) on the regional campuses of Indiana University provide operational, strategic, and fiscal leadership for information technology on their campuses. They are members of the Indiana University information technology team and partners in the work of the Office of the Vice President for Information Technology.Regional Telecomm Support
(IUE, IPFW, IUK, IUN, IUSB, IUS)
UITS I-Light and
Regional Telecomm Support provides its customers from Indiana
University's eight campuses with knowledge of and planning for
state-of-the-art telecommunication systems. Services include
telecommunications consulting and planning, research and request
preparation for proposals and bid specifications, maintenance of
inventories of telecommunications equipment and facilities,
coordination with other units in the implementation of
telecommunications distribution systems, and monitoring
telecommunications regulations and proposed rules as they have the
potential to affect the university.
Research Storage
Research Storage provides a scalable, network-accessible, standards-based storage infrastructure to support teaching, research, and administrative computing. Storage services at IU consist of a global file system, which provides data sharing and storage for general research purposes, and the Massive Data Storage Service (MDSS), used to store vast amounts of archival or near line data on a hierarchy of storage media.More
Residential Technology Centers (IUB)
The Residential Technology Centers (RTCs) are computing facilities located in all of the campus housing complexes at Indiana University Bloomington and at IUPUI's Ball Hall. More than 260 workstations, black and white laser printing, limited color printing facilities, and a variety of popular software programs are available to all campus housing residents. The RTCs at IUB are staffed 6pm-10pm Sunday, and 10am-2pm and 6pm-10pm Monday-Thursday. In addition, Expressmail stations are available 24 hours a day for quick access to email and library services. The Ball Hall RTC is staffed from 3pm-10pm Sunday-Thursday and 1pm-5pm on Fridays. The RTCs are not staffed during student breaks or during the summer.More
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SIS Student Center
As part of the Student Information System (SIS), the Student Center applications in OneStart provide access to many services for students. In the Student Center, students can view course offerings, register for classes, view class schedules and grades, review and make payments on bursar accounts, change contact information, view financial aid information, and more.More
Software Development and Distribution (IUB)
Software Development and Distribution provides software distribution services (i.e., IUware) and software development and server administration for other support services, including ITNotices, the IU Knowledge Base, Get Connected, and the STC Personnel Information Environment. Staff also distribute site-licensed and volume-purchased software, and can answer questions about departmental software licensing.More
Software license agreements
Affordable and up-to-date software for students, faculty, staff, and departments is readily available at Indiana University thanks to license agreements with companies such as Microsoft, Adobe, SPSS, Corel, Thomson Reuters, and Symantec. Offerings include operating systems, antivirus programs, software for word processing and spreadsheets, web authoring and development, graphic design, citation management, statistical analysis, and others.More
Stat/Math Center
The mission of the Stat/Math Center (Center for Statistical and Mathematical Computing) is to enable the Indiana University community to easily and effectively perform statistical analyses and advanced mathematical procedures, and to promote the informed use of geographic information systems (GIS) and remote sensing. The Stat/Math Center is responsible for centrally delivered statistical, mathematical, and GIS software on systems ranging from the Student Technology Centers (STCs) to large shared systems. Stat/Math responsibilities include licenses, systems administration, and technical support for a broad spectrum of users, platforms, and operating systems.More
Storage and Virtualization
The Storage and Virtualization group supports infrastructure services for the following areas: server virtualization (VMware ESX), storage area network (disk, tape, and NAS), and data backup and recovery products (TSM).Student Information System (SIS)
The Student Information System (SIS) provides a university-wide computing environment for student administration at Indiana University. The SIS addresses such key functions as student recruitment, admissions, records, registration, grades, transcripts, advising, financial aid, and student bursar accounts.More
Student Technology Centers (IUB, IUPUI)
To meet the instructional and computing needs of Indiana University students, faculty, and staff, UITS maintains hardware, software, multimedia development equipment, and on-site consulting support in Student Technology Centers (STCs) on the IU Bloomington and IUPUI campuses. Computing labs are also available at other IU campuses, though resources vary by campus.More
Faculty support: Special request software While UITS provides a broad selection of hardware and software in the Student Technology Centers (STCs), instructors may need additional software for specific instructional purposes. Departments or professors who would like to sponsor specific software in the STCs should complete the online request form.
Faculty support: Reserve an STC Faculty and staff at Indiana University Bloomington and IUPUI may reserve many of the Student Technology Centers (STCs) for classroom use; see Reserve an IUB or IUPUI STC for a class.
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Software support
At Indiana University Bloomington, UITS provides software to Learning Environment Support (LES) and several other departmental partners to ensure a common software environment across the Student Technology Centers (STCs), Residential Technology Centers (RTCs), LES Technology Classrooms, and departmentally managed technology centers.
At IUPUI, UITS handles software support for Classroom Services and the shared STCs, and works with the IUPUI Center for Teaching and Learning and with New Media to keep the software environment as consistent as possible across the campus.
Supercomputer systems
The High Performance Systems group at Indiana University, part of the Research Technologies division of UITS, manages and administers Big Red and Quarry, supercomputer-class computing systems dedicated to research. These systems and associated support services enable IU researchers to solve large and complex scientific problems and handle massive datasets.More
Big Red
Big Red is one of the most powerful university-owned computers in the US, and one of the 50 fastest supercomputers in the world. Part of a comprehensive strategy to build an advanced cyberinfrastructure to support research at Indiana University, Big Red has a theoretical peak performance of more than 30 teraflops, and has achieved more than 21 teraflops on numerical computations.
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Quarry
Quarry provides a general-purpose Unix computing environment for academic and instructional use. IU's newest supercomputer, Quarry is an IBM HS21 Bladeserver cluster running Red Hat Linux, with TORQUE (also called PBS) and Moab for job management and SoftEnv to simplify application and environment configuration. Quarry is a seven teraflop system built from Intel processors.
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Research Database Complex
The Research Database Complex (RDC) is dedicated to research-related databases and data-intensive applications that require a database. Oracle and MySQL databases are supported, and the default database size is 15MB. The RDC also provides an environment for database-driven web applications with a research focus. This system,
rdcweb.uits.iu.edu, runs Red Hat Enterprise Linux 5. User
home directories reside on the IBM N5500 NAS storage device, with disk
quotas of 10GB per user. This quota is shared by your Big Red and
Quarry accounts, if you have accounts on those systems.
Support Center
The UITS Support Center provides IT and voice/video communication support to all IU campuses.More
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Technology Center Consulting (TCC) (IUB, IUPUI)
UITS Technology Center Consulting (TCC) provides support and assistance for Indiana University Bloomington and IUPUI in-room campus housing data connections and Residential Technology Centers (RTCs). IU provides a high-speed network connection to each campus housing residence. TCC employs student consultants to assist students living in campus housing with connecting personal computers to the IU network, and also assists students using software in the RTCs.More
Telephone Call Center
The Telephone Call Center provides campus information, directory assistance, teleconferencing, and emergency response services. Assistance, services, and general information are available by phone, fax, email, text, and chat.More
Telephone services
UITS provides voice communications and offers associated support services to the entire Indiana University community. Services include call centers, campus housing support, cellular, long distance, paging, repair, teleconferencing, and voice mail.Campus housing telephone services (IUB, IUPUI) UITS provides and maintains local telephone services for the student and residential communities at Indiana University Bloomington and IUPUI. Every effort is made to provide students with the products and services they need, along with excellent customer service, reasonable rates, and the latest in communication technologies. Call 812-855-4455 and choose option 2 between 9am-noon and 1pm-5pm, or send email to
resreq@indiana.edu.
Cellular telephone services
Indiana University has an agreement with AT&T to provide discounted personal cellular services to students, faculty, and staff.
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Faculty and staff telephone services (IUB, IUPUI) UITS provides local and long distance telephone services, as well as voice mail, cellular, and paging services for faculty and staff. Other services include assistance with telephone service requests, telephone equipment needs (e.g., single line sets or business sets), optional telephone features and packages, data jack and telephone installation, training, service evaluation, and monthly billing.
Telephone repair (IUB, IUPUI)
To request telephone repair service at Indiana University Bloomington, call 812-855-2111. To request repair service at IUPUI, call 317-274-3004. You can call the UITS Telephone Services repair line 24 hours a day, 7 days a week. The UITS Telephone Services' goal is to complete all reported repairs within 24 hours (excluding weekends and holidays).
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UITS survey (IUB, IUPUI, IUE, IUK, IUN, IUS, IUSB)
Each year, the UITS Stat/Math Center works with the Center for Survey Research to create the UITS User Satisfaction Survey in order to assess the current level of user satisfaction with computing facilities, services, and support for instruction, research, and administration on all Indiana University campuses (except Fort Wayne).More
UniCom
UniCom (Unified Communications) at Indiana University uses Nortel and Microsoft Office Communications Server (OCS) software to bring voice, video, and data together in a unified desktop communication system.More
University Institutional Data Management
University Institutional Data Management works to apply formal guidelines and the appropriate tools in the administration of Indiana University's information resources. Responsibility for this activity is shared among the Data Managers, Data Stewards, the University Information Policy Office, and University Information Technology Services.University Information Policy Office
The University Information Policy Office (UIPO), part of the Office of the Vice President for Information Technology (OVPIT), is charged to develop, disseminate, review, interpret, and provide education regarding policies about information and information technology.More
University Information Security Office
The University Information Security Office (UISO), part of the Office of the Vice President for Information Technology (OVPIT), provides security analysis, development, education, and guidance related to Indiana University's information assets and information technology environment. The objective is to establish and maintain a resilient and secure infrastructure in which to conduct university business.More
University Information Technology Services (UITS)
University Information Technology Services (UITS) at Indiana University, with offices on the Bloomington and Indianapolis campuses, is responsible for the continued development of a university-wide information technology environment to support excellence in research, teaching, outreach, and lifelong learning. This environment features tools and services that support the academic and administrative work of the university. Computing tools include a variety of timesharing computers; hundreds of Internet-connected, fully equipped workstations available to students, faculty, and staff; and a number of supercomputers. A high-speed network links these resources for university computing. The six divisions of UITS (Research Technologies, Learning Technologies, Support, Networks, Enterprise Software, and Enterprise Infrastructure) and the Applied Technologies Laboratory work together to support IU in its use of information technology.More
User Experience Group (UXG) (IUB)
The User Experience Group (UXG) assists in the design, development, and evaluation of information technology projects at Indiana University, with the goal of making these projects easier to use. The UXG employs a "user-centered" approach, involving users in the design process in order to apply effective design principles and identify potential problem areas in existing products and services.Back to top
Videoconferencing
Several options are available at Indiana University for video- and audio-enabled meetings and real-time online collaboration, including videoconferencing and client- or web-based meeting software.More
Web Content Management System (WCMS)
Indiana University's Web Content Management System (WCMS) is the centrally managed web content management system offered by UITS. The WCMS provides the university community with the ability to manage content related to IU's mission of education, research, and public service, and publish wherever desired (including Webserve).More
Webmaster (IUB, IUPUI, IUK, IUN)
The Indiana University Webmaster
supports IU students, faculty, and staff as they use IU web
applications, publishing tools, and servers. The Webmaster provides
support for institutional, departmental, and organizational web
accounts on the IU central server (Webserve); this server houses
www.indiana.edu, www.iub.edu,
www.iupui.edu, www.iun.edu, and
www.iuk.edu accounts.
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