Problems sending or receiving email
On this page:
- Overview
- General problems
- Primary address and forwarding problems
- Storage problems
- Email clients
- Mobile devices
Overview
Email problems can arise with your account itself or with the configuration of your email client (the software you use to access your email account), and it's not always easy to tell which of these is to blame. Keeping your account within its allotted storage size by deleting and/or moving messages, and properly specifying your preferred address, will save you from the most common problems with mail receipt. With regard to sending mail, correctly specifying your SMTP mail server in the configuration of your client, and using the proper addresses for your recipients, will avoid two of the most common problems.
General problems
- If you are not receiving all of your IU email
- Email message size limits
- If you get undeliverable or bounce messages for email you didn't send
- If you are receiving duplicate copies of email messages
- Problems receiving mail from distribution lists
- About Office Message Encryption (OME)
- Read a CSEES-encrypted message
Primary address and forwarding problems
- Change your primary email address
- Forward your IU email to another address using Microsoft Outlook or Outlook on the web
Storage problems
Email clients
Many people prefer using email clients (Microsoft Outlook, Thunderbird, Mac Mail, etc.) over accessing email via a browser due to their additional features.
If you are experiencing problems sending or receiving email using an email client, you may need to troubleshoot your Exchange account settings.
Mobile devices
If you are experiencing problems sending or receiving email on your mobile device, you could troubleshoot your account settings; you may find it easier to remove your account and set it up again with the proper configuration.
This is document amaq in the Knowledge Base.
Last modified on 2024-04-16 09:57:53.